Course Introduction

Businesses around the globe rely on ITIL best practices framework to grow, scale and change in a dynamic and ever-evolving industry landscape. ITIL best practices build a strong foundation for ISO / IEC 20000. The International IT Service Management standard for organizational certification and compliance. Implementing the ITIL frame work can strengthen customer relationships, help build and implement cost effective solutions, stabilize IT Environment by through resource optimization. Ken and Headway is an accredited training partner to provide ITIL certification from Axelos. Ken and Headway has its own resource pool of certified trainers and well equipped testing centres to deliver ITIL certification.

Levels

ITIL certification is multi-level in nature. Foundation is the Entry Level credential in the ITIL certification path. ITIL foundation is a must for anyone working currently or aspiring to be in the field of IT service management. The 2 Day ITIL foundation training gives the participants, understanding of the ITIL framework terminologies, ITSM processes, concepts and best practices.
Ken and Headway has redesigned the conventional training delivery process. We believe in providing superior learning experience to the participants through an interactive and participative activity based approach.
  • Module 01: Introduction to ITIL
  • Module 02: Service Management as a Practice
  • Module 03: Introduction to Service Lifecycle
  • Module 04: Introduction to Service Strategy
  • Module 05: Introduction to Service Design
  • Module 06: Introduction to Service Transition
  • Module 07: Introduction to Service Operation
  • Module 08: Introduction to Continuous Service Improvement
  • Module 09: Introduction to Service Automation – Technology and Architecture
  • ITIL Foundation – e-book
  • 2 Day training – Classroom / Virtual
  • ITIL Foundation – Certification Assistance
  • ITIL Foundation – Online Exam

Certification Details

  • Online exam delivered in association with peoplecert
  • 40 multiple-choice questions in 60 minutes
  • Score of atleast 26 i.e., 65% to pass the exam
  • Closed Book Exam

Who should attend

  • Service Support Engineers
  • Technical Support Engineers
  • IT Process Associates
  • IT Service Manager
  • Service Desk Associates
  • Any role involved in IT Services

Training Outcomes

The candidate will learn

  1. A complete understanding of IT Service Management as a practice
  2. Follow the ITIL Service Life Cycle
  3. ITIL Concepts and Definitions
  4. Understand Roles , Processes and Functions

  • Module 01: Introduction to ITIL
  • Module 02: Service Management as a Practice
  • Module 03: Introduction to Service Lifecycle
  • Module 04: Introduction to Service Strategy
  • Module 05: Introduction to Service Design
  • Module 06: Introduction to Service Transition
  • Module 07: Introduction to Service Operation
  • Module 08: Introduction to Continuous Service Improvement
  • Module 09: Introduction to Service Automation – Technology and Architecture


  • ITIL Foundation – e-book
  • 2 Day training – Classroom / Virtual
  • ITIL Foundation – Certification Assistance
  • ITIL Foundation – Online Exam

Certification Details

  • Online exam delivered in association with peoplecert
  • 40 multiple-choice questions in 60 minutes
  • Score of atleast 26 i.e., 65% to pass the exam
  • Closed Book Exam



Who should attend

  • Service Support Engineers
  • Technical Support Engineers
  • IT Process Associates
  • IT Service Manager
  • Service Desk Associates
  • Any role involved in IT Services

Training Outcomes

The candidate will learn

  1. A complete understanding of IT Service Management as a practice
  2. Follow the ITIL Service Life Cycle
  3. ITIL Concepts and Definitions
  4. Understand Roles , Processes and Functions


Contact Us

+91 93 848408 00

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Training Schedules

10th November 2018

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Course Curriculum

Introduction to Software Training Details FREE 00:40:00
Object Oriented Design Patterns Details 00:35:00
Software Testing Details 00:30:00
Advanced Database Development Details 00:25:00
Algorithm analysis Details 00:45:00
Multi Threading in Softwares Details 00:40:00
Managing Software Testing Details 00:20:00
The Software Quiz 00:04:00

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Contact Us

+91 93 848408 00


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